What's new in nara
2026
v0.1.140 This update improves reliability when connectors process large collections of files.
Fixed
- Reliable connector processing Large imports now process file references efficiently without delaying queued work.
v0.1.139 This update makes live conversations clearer and improves reliability during slow operations.
Improved
- Clear response status Conversations now show a clear thinking state before the response starts.
Fixed
- Reliable recovery Long-running conversations and connectors now recover more reliably from timeouts and reconnects.
v0.1.138 This maintenance update improves production monitoring reliability.
Maintenance release
v0.1.137 This release improves recovery for interrupted attachment processing.
Fixed
- Reliable attachment recovery Interrupted attachments can now resume safely without overwriting a newer completed result.
v0.1.136 This release improves document handling and native calls in Microsoft Teams.
Fixed
- Reliable document conversations Microsoft Office uploads are recognized correctly, and unsupported attachments no longer interrupt later bot commands.
- Stable Teams calls Native Microsoft Teams calls now remain connected after they are answered.
v0.1.135 This release improves reliable attachment processing during concurrent ingestion.
Fixed
- Reliable attachment processing Attachments that arrive at the same time now complete independently without blocking each other.
v0.1.134 This maintenance update restores private integration ingestion through Edge connectors.
Maintenance release
v0.1.133 This maintenance update keeps database search compatibility aligned during service moves.
Maintenance release
v0.1.132 This maintenance release improves database image and staging rollout reliability.
Maintenance release
v0.1.131 This release adds GLPI ticket and knowledge integrations, smoother device navigation, and stronger service reliability.
New
- GLPI ticket integration Connect GLPI to search and synchronize tickets, comments, assignments, priorities, attachments, and solutions in nara.
- GLPI knowledge integration Make visible GLPI knowledge articles and categories available in nara while respecting their publication windows.
Improved
- Stronger service reliability The platform now handles application, database, and cache maintenance with better continuity and recovery.
Fixed
- Smoother device navigation Switching between Device tabs no longer reloads the route or causes the page to flicker.
v0.1.130 This release expands nara Studio, adds configurable Tool approvals, and improves reliability.
New
- Expanded nara Studio Admins can create or edit Agents, Tools, Data Types, and optional workflows in a guided flow. Expert mode exposes the underlying definitions and source files.
- Tool approval policies Admins can choose automatic, always required, or never required approval for custom Tools.
Improved
- Faster, clearer creation Studio now builds complex capabilities step by step, shows progress, and retries temporary model capacity errors in the background.
- Easier Agent maintenance Custom Agents can be renamed and reopened in Studio without losing their published workflow or Tool assignments.
Fixed
- Clean Studio previews Temporary preview Agents and their Tools no longer appear in normal lists and are removed after publication.
- Reliable ticket attachments Files added during ticket updates are delivered once without racing with background processing.
v0.1.129 This release adds automatic ticket attachments and improves guest invitation decisions.
New
- Automatic ticket attachments Supported files uploaded in a chat are now attached automatically when nara creates or updates a ticket. Files remain in the chat when no ticket action occurs.
Improved
- Clearer guest invitation decisions Guest invitation details, rejection notes, actions, timestamps, and invitation metadata are now easier to review.
v0.1.128 This release adds guided guest invitations and improves approval communication.
New
- Guided guest invitations Enabled organizations can request Microsoft 365 guest access in nara and choose automatic, English, German, or Chinese email language.
- Approval notifications IT approvers receive actionable notifications and localized emails, while requesters receive clear status emails.
Improved
- Editable approval recipients Administrators can update IT approval recipients without entering the Microsoft 365 client secret again.
- Clearer authoring repair Automatic repair now identifies the exact tool-name mismatch when a workflow references an unavailable tool.
Fixed
- Clean Zammad comments New comments synchronized to Zammad no longer contain visible internal event markers.
v0.1.127 This release improves the Microsoft Teams installation experience.
Fixed
- One localized Teams welcome nara now sends one welcome message in the correct language after installation in Microsoft Teams.
v0.1.126 This maintenance release improves production release reliability.
Maintenance release
v0.1.125 This maintenance release improves production release reliability.
Maintenance release
v0.1.124 This maintenance release improves production release reliability.
Maintenance release
v0.1.123 The new nara Studio creates, edits, tests, and publishes Agents, Tools, and Data Types in one guided workspace.
New
- Unified nara Studio Create or update Agents, Tools, and Data Types through one guided conversation and publish the result from the same workspace.
- Expert editing Expert mode lets technical administrators inspect and edit Agent workflows, Tool source code, and Data Type schemas before publishing.
Improved
- Memory by default Published Agents automatically receive the managed memory search Tool when it is available.
Fixed
- Reliable expert resources Switching between workflows, Tool source, and schemas now keeps the correct resource visible and preserves edits.
- Safer Edge Tool rollout Edge Tool versions now keep stable validation rules and respect held rollout states during concurrent changes.
v0.1.122 ServiceNow knowledge drafts now verify provider-normalized article links reliably.
Fixed
- Reliable ServiceNow link verification Knowledge draft verification now recognizes ServiceNow-normalized article links without weakening checks for origin, article number, language, or visible link text.
v0.1.121 Tickets now include chat files and stronger solution context, conversations are easier to scan, and ServiceNow knowledge drafts handle verified article links correctly.
New
- Chat files in support tickets nara reliably transfers supported files from conversations to linked ServiceNow and Zammad tickets and uses authorized ticket and knowledge context to improve proposed solutions.
Improved
- Clearer conversations A wider, simpler conversation layout makes messages, tool activity, and ticket results easier to scan.
- More complete ticket intake Ticket descriptions now preserve relevant facts, identifiers, impact, attempted steps, and verified investigation results while asking only questions that fit the request.
Fixed
- Verified links in ServiceNow drafts ServiceNow knowledge drafts now accept verified same-language knowledge links while unresolved text references remain blocked.
v0.1.120 Organizations can now share approved knowledge securely, while interrupted ServiceNow draft creation recovers more reliably.
New
- Customer-approved partner knowledge Partners can share selected knowledge types after customer approval. Customers can browse the live shared content read-only and revoke access at any time.
Fixed
- Reliable ServiceNow draft recovery nara safely resumes interrupted bilingual draft creation and reuses verified drafts without creating duplicates.
v0.1.119 Bilingual ServiceNow knowledge drafts now recover reliably after interrupted creation.
Fixed
- Linked bilingual draft recovery nara now reconnects verified localized drafts during a retry instead of leaving separate, unlinked records.
v0.1.118 Bilingual ServiceNow knowledge drafts now recover reliably after an interrupted creation.
Fixed
- Reliable bilingual draft retries Retries now resume verified bilingual knowledge drafts when ServiceNow normalizes stored metadata.
v0.1.117 This maintenance update completes the ServiceNow knowledge-write rollout.
Maintenance release
v0.1.116 Knowledge drafts now complete bilingual ServiceNow creation when the provider shortens descriptions.
Fixed
- Complete bilingual ServiceNow drafts Bilingual draft creation now continues after valid provider-side description shortening.
v0.1.115 ServiceNow knowledge writes now authenticate every safety check.
Fixed
- Working ServiceNow write checks Knowledge Base validation now uses the configured ServiceNow credentials before a draft is created.
v0.1.114 ServiceNow knowledge templates now include every provider-required field.
Fixed
- Complete ServiceNow template payloads How-To and What-Is drafts now include the Related Resources field expected by ServiceNow, even when it is empty.
v0.1.113 ServiceNow template drafts now use only their native article fields.
Fixed
- Compatible ServiceNow template drafts Structured knowledge drafts no longer send an unrelated empty body field when they are stored in ServiceNow.
v0.1.112 ServiceNow knowledge drafts can now be created more reliably.
Fixed
- Reliable ServiceNow draft creation Knowledge drafts now use a provider-compatible request format when they are stored in ServiceNow.
v0.1.111 Bilingual ServiceNow knowledge drafts now preserve technical title qualifiers consistently.
Fixed
- Consistent bilingual knowledge titles Technical qualifiers such as QA-Test remain unchanged in both language versions of a ServiceNow knowledge draft.
v0.1.110 Customer admins can approve partner-managed integrations, guest access requests open directly in chat, and knowledge draft titles retain the requested subject.
New
- Approval for partner-managed integrations Integrations configured by a partner remain inactive until a customer admin accepts them. Customers keep control of settings, synchronization, and disconnection after approval.
Improved
- Guest access requests in chat Employees can open and submit the guest access form directly in chat. The configured IT recipients receive a link to review the request.
Fixed
- Reliable knowledge draft titles Provider-ready knowledge drafts now retain the exact requested subject and technical qualifiers in the reviewed article title.
v0.1.109 Guest access requests now have an approval workflow, ServiceNow knowledge drafts are prepared automatically, and ticket insights stay concise.
New
- Guest invitation approvals Employees can request Microsoft 365 guest access in nara. IT reviews each request before nara sends the invitation, restores an eligible deleted account, and notifies the requester by email.
Improved
- Provider-ready ServiceNow knowledge drafts nara now derives the correct audience, Knowledge Base, article type, bilingual structure, metadata, validity, links, and ServiceNow formatting from the available context before upload.
Fixed
- Concise ticket insights Ticket insights now match the amount of useful source information and avoid padded or repetitive sections.
v0.1.108 Shared Channel guests now stay linked reliably, and ServiceNow tickets use the correct priority and reference.
Fixed
- Reliable Shared Channel guest linking nara now recognizes the identity information Microsoft sends for external Shared Channel guests and links them to the correct customer organization.
- Accurate ServiceNow tickets New tickets now use the agreed impact and urgency, keep the Virtual Agent contact type, and show the ServiceNow ticket reference once it is available.
v0.1.107 Microsoft Teams users in Shared Channels are now linked reliably, and setup guidance explains the required admin consent.
Fixed
- Reliable Shared Channel account linking nara now resolves external Shared Channel participants in their home Microsoft tenant, so linked customer accounts no longer fall back to the not-linked state.
- Clear Microsoft setup guidance Welcome and help messages now explain who starts setup, which administrator grants one-time consent, and how tenant consent differs from Teams permissions.
v0.1.106 Customers can now review shared resources before they are published, while ticket search and ServiceNow synchronization are more reliable.
New
- Approval for shared resources Customer administrators can preview, accept or decline new and updated resources shared by a partner. Existing resources stay unchanged until approval.
Improved
- More reliable answers Answers are less likely to be interrupted by inconsistent provider content filters.
Fixed
- Better ticket search and history Ticket search now handles German word forms, visible ticket numbers and locations more reliably, and can include the ticket timeline when details are requested.
- More complete ServiceNow imports Request imports now recover when access becomes available, retain results when one table fails, and handle requester locations and records without a title.
- Safer ticket details Passwords in ServiceNow comments are now removed before the comments are stored in nara.
v0.1.105 Ticket answers now stay closer to the original request and its source details.
Fixed
- More reliable ticket recall Answers about past tickets now use the original request, the correct date and customer-facing ticket number more reliably, including across languages.
v0.1.104 Microsoft Teams guidance is clearer, multi-organization access stays opt-in, and key workspaces are easier to scan.
Improved
- Cleaner everyday workspaces Dashboard metrics, ticket filters and statuses, pagination, and device lists now use a clearer and more consistent layout.
Fixed
- Clear Shared Channel guidance Microsoft Teams guidance now explains that Shared Channel requests must mention nara and include the needed context, while standard channels and group chats can use recent conversation context.
- Multi-organization access stays opt-in Initializing credits no longer enables multi-organization management automatically. Existing explicitly configured access stays unchanged.
v0.1.103 Microsoft Teams now welcomes users in their nara language when Teams omits locale information.
Fixed
- Localized Teams welcome New Teams installations now receive the correct localized welcome and setup guidance even when Microsoft does not provide a locale.
v0.1.102 Microsoft Teams now guides users who still need a nara account connection.
Fixed
- Clear account guidance in Teams Users without a connected nara account now see the next steps reliably when they open a message action in Microsoft Teams.
v0.1.101 Device information remains current in search after infrastructure catalog updates.
Fixed
- Current device search data Infrastructure catalog updates now refresh device information reliably in nara search.
v0.1.100 Microsoft Teams, infrastructure administration, Edge connectors, tickets, chat drafts, and ServiceNow knowledge workflows are now more reliable and easier to use.
New
- Unified infrastructure management Administrators can manage devices, models, deployments, and runtimes from one consistent infrastructure area.
- ServiceNow knowledge publishing Authorized ServiceNow connections can create, validate, and update knowledge articles with safe retry protection.
- Windows network diagnostics Windows Edge connectors can run traceroute diagnostics to investigate network paths.
Improved
- Clearer Microsoft Teams onboarding Localized welcome, help, access, consent, compose-action, and link handling gives users and administrators clearer next steps.
- Persistent chat drafts Unsent chat text remains available when users reload a page or return to a conversation.
- Simpler Edge installation Administrators receive the correct platform installer, with more reliable desktop authentication and credential storage.
- Clearer administration and ticket views Infrastructure, agent, memory, and ticket screens use more consistent navigation, loading states, and information hierarchy.
- Updated public documentation Edge Connector guidance and current German terms and data-processing documents are available on docs.nara.de.
Fixed
- Stable ticket loading Already loaded tickets and their controls no longer disappear or flicker during background refreshes.
- Safe knowledge hierarchies nara rejects circular hierarchy relationships before they can create invalid knowledge structures.
v0.1.99 Edge connectors can now securely use centrally managed credentials for private customer workflows.
New
- Managed Edge credentials Administrators can store one encrypted username and password per Edge connector and update them without changing tools or integrations.
v0.1.98 Microsoft Teams conversations now remain responsive after complex ticket handovers.
Fixed
- Reliable Teams conversations Existing conversations remain responsive when an earlier agent handover did not produce a direct result.
v0.1.97 This release makes it easier to discuss documents with nara and keeps the Edge tool catalog clear in every supported language.
New
- Ask nara about a document From a document in Memory Explorer, users can now start a chat that keeps the selected document in context for follow-up questions.
Fixed
- Consistently translated tool catalog Built-in Edge tools now show localized names and descriptions in German, English, and Chinese throughout the tool catalog.
v0.1.96 This release makes ticket confirmations clearer and less repetitive.
Fixed
- Single ticket confirmation After creating a ticket, nara now confirms it once in the current conversation instead of also sending an email and a separate personal Teams message.
v0.1.95 This release makes updates easier to discover, simplifies everyday screens, and improves voice-assistant reliability.
New
- Release updates for administrators Administrators can now see the latest product update on the dashboard and in the notification center, with a direct link to the full details.
Improved
- More focused interface Screens across nara now contain less repeated text and fewer redundant controls, making important information easier to scan.
- More reliable voice conversations Voice conversations now handle interruptions, reconnections, cancellations, and session completion more reliably.
v0.1.94 This release makes ticket answers in Microsoft Teams easier to verify.
Fixed
- Ticket citations in Microsoft Teams Answers based on ticket details can now include a source link to the referenced ticket.
v0.1.93 This release makes customer onboarding through invitation links more reliable.
Fixed
- Reliable invitation sign-up Organization invitation links now open the correct sign-up flow so invited users can join nara directly.
v0.1.92 This release makes support workflows and Microsoft 365 interactions more reliable across nara.
Fixed
- Clear Microsoft 365 recovery guidance Microsoft Teams and Outlook now show clear localized guidance for unknown commands and ticket searches without matches.
- More reliable support data Ticket access, external synchronization, and attached media now behave more reliably across connected support systems.
- Resilient connectors and knowledge imports Edge connectors and knowledge imports recover more reliably after temporary connection failures.
v0.1.91 This maintenance release improves the reliability of future nara updates without changing customer-facing functionality.
Maintenance release
v0.1.90 nara for Microsoft Teams now responds more reliably across customer tenants and shared channel scenarios, with clearer guidance when setup is incomplete.
Improved
- Immediate help and welcome responses Help and welcome messages are now available directly in Teams without waiting for an AI-generated response.
Fixed
- Reliable Teams tenant and channel resolution Personal chats, group chats, standard channels, private channels, and shared channels now resolve the correct nara organization more reliably, including customer and guest participation scenarios.
- Clear guidance for incomplete Teams setup Users now receive a visible, localized explanation when their Microsoft tenant is not connected or its organization assignment needs attention.
v0.1.89 Tickets created during authorized nara support access now sync reliably to connected helpdesk systems.
Fixed
- Reliable requester details during support access When nara support creates a ticket on behalf of an organization, the signed-in support account's email is now carried through ticket creation and outbound synchronization.
v0.1.88 Support teams get new managed Windows tools, clearer ticket screenshots, and more reliable requester details.
New
- Managed Windows support tools Organization admins can provide controlled tools for Windows diagnostics, service-desk tasks, AOVPN remediation, and software management through managed edge deployments.
Improved
- Screenshots shown inside tickets Screenshots imported from ServiceNow and Zammad now appear directly beside the ticket description or comment that references them.
Fixed
- Reliable requester email nara now forwards the signed-in account email when a server-side ticket action creates a ticket in a connected helpdesk system, including during authorized support access.
v0.1.87 Build hosted edge tools, understand tickets faster, and forward requester details more reliably.
New
- Hosted Edge Tool Studio Organization admins can plan, build, test, publish, monitor, and revert reusable edge tools and adapters in a guided hosted workspace.
- AI ticket insights nara can generate and save concise ticket summaries, proposed solutions, and resolution explanations directly on ticket details.
Fixed
- Reliable requester email nara now passes the signed-in account email reliably to connected helpdesk systems for authenticated ticket creation, including during authorized support access.
v0.1.86 Ticket creation during authorized support access is now more reliable.
Fixed
- Requester email during support access nara now reliably uses the signed-in account email when creating a ticket during authorized support access.
v0.1.85 Creating tickets in connected helpdesk systems is now faster and more reliable.
Fixed
- Automatic requester email nara now uses the signed-in account email automatically when creating a ticket in a connected helpdesk system, so users are not asked to provide it again.
v0.1.84 This maintenance update improves the reliability of nara release delivery.
Maintenance release
v0.1.83 ServiceNow ticket creation is now more reliable when a requester's email is not yet mapped to a ServiceNow user.
Fixed
- Tickets for unmapped ServiceNow requesters nara can now create ServiceNow incidents when no unique user matches the requester's email, while preserving the email for clear attribution.
v0.1.82 nara for Microsoft Teams now provides clearer onboarding, visible AI guidance, and ticket search across Microsoft 365 compose experiences.
Improved
- Microsoft 365 ticket search Users can search nara tickets from supported compose experiences in Microsoft Teams and Outlook.
- Transparent AI responses AI-generated Teams answers now include a visible review notice and a direct way to report problematic content.
Fixed
- Reliable Teams help The Teams app now answers help requests immediately in English or German, including before organization data is available.
v0.1.81 Microsoft Teams conversations now keep the correct context, recover after abandoned delegated work, and attach feedback to the intended reply.
Fixed
- Reliable Teams conversations nara now keeps personal, group, and channel conversations in the correct context and automatically returns to the main conversation when delegated work has been inactive for 24 hours.
- Feedback on the correct reply Like and dislike feedback from Teams is now associated with the exact nara response, including native Teams reply variants.
v0.1.80 Historical ticket summaries now include closed tickets in totals and status breakdowns.
Fixed
- Complete historical ticket totals nara now requests every ticket status explicitly for historical summaries, preventing the default active-ticket filter from omitting closed tickets.
v0.1.79 Historical ticket summaries now stay current even when similar older chats exist.
Fixed
- Current data in historical ticket summaries nara now uses the requested date range and every ticket status to provide exact totals and status breakdowns from current data instead of prior chat answers.
v0.1.78 Ticket summaries now remain reliable and complete for organizations with large support histories.
Fixed
- Reliable summaries for large ticket histories nara now analyzes large ticket sets without losing results and clearly distinguishes available ticket data from unavailable search statistics.
v0.1.77 Knowledge search now remains reliable for exceptionally large records.
Fixed
- Reliable search for large records nara safely indexes long knowledge records so oversized text cannot interrupt search or updates.
v0.1.76 Compare organizational knowledge more reliably with complete evidence for each subject.
Improved
- More complete knowledge comparisons nara retrieves each subject separately for comparisons, so answers are less likely to omit one side when organizational knowledge differs in wording or structure.
v0.1.75 Find organizational knowledge more reliably, analyze tickets consistently, and keep sensitive information protected.
Improved
- More accurate knowledge retrieval nara combines exact identifiers, keywords, semantic similarity, and structured filters to find the right documents and tickets, including multi-part comparisons.
- Consistent ticket analysis Ticket counts, date ranges, groupings, and follow-up questions use structured ticket data so totals and breakdowns remain consistent across a conversation.
- Faster, lower-cost answers Focused retrieval and fewer unnecessary tool calls reduce average response time and provider cost for comparable requests.
Fixed
- Safer sensitive-data handling Passwords and personal details are redacted before retrieved knowledge reaches an assistant.
- Reliable local diagnostics Diagnostic tools remain available when the Edge Connector starts while tool registration is still being acknowledged.
v0.1.74 Share managed resources across organizations and create Confluence-ready guides with more reliable tool execution.
New
- Shared resources for customer organizations Administrators can distribute centrally maintained agents, tools, and memory types to selected linked customer organizations and track their update status from one place.
- Confluence-ready guide drafts Assistants can create structured guide drafts from existing organizational knowledge while clearly marking facts that still need to be supplied.
Improved
- Formatting preserved when copying guides Copied guide drafts retain rich formatting for direct use in Confluence and provide the original Markdown in plain-text destinations.
Fixed
- More reliable protected tool execution Protected tools connected to the local edge connector continue to work during temporary coordination-service interruptions.
v0.1.73 Improved Microsoft Teams readiness and more reliable assistant responses.
Improved
- English and German Teams experience The Microsoft Teams app package now meets current Store requirements and includes complete English and German listing information.
Fixed
- More resilient assistant replies Temporary AI gateway interruptions are retried automatically so Microsoft Teams conversations recover more reliably.
v0.1.72 Reliable follow-up messages in Microsoft Teams conversations.
Fixed
- Reliable Teams follow-up messages Personal Microsoft Teams conversations continue reliably after calls and automated background actions.
v0.1.71 Reliable Microsoft Teams conversations after platform updates.
Fixed
- Reliable Microsoft Teams conversations Microsoft Teams conversations reliably load the configured tools and respond as the signed-in user after a platform update.
v0.1.70 Reliable local integration access after platform updates.
Fixed
- Reliable local integrations Existing Edge Connectors continue to process protected local integrations reliably after a platform update.
v0.1.69 Microsoft Teams readiness, clearer chat feedback, and more reliable automation.
New
- Microsoft Teams Store readiness The nara Teams app and administration experience are prepared for store-based installation in German and English, including chat and native calling setup status.
- Conversation feedback prompts Chats can now ask concise follow-up questions to capture whether an answer was helpful and gather useful feedback.
Improved
- More reliable agent handovers Ticket intake and background handovers retain their linked agent context and resume more consistently.
- Clearer device identity Device aliases and duplicate detection make it easier to identify and consolidate repeated device records.
Fixed
- Consistent background tool execution Managed tools now execute correctly when an agent continues work in the background.
- Accurate usage charts Tenant usage charts now use the same calculation as the underlying credit records.
v0.1.68 Smoother navigation and more reliable desktop updates.
Fixed
- Smoother page loading Pages now change without distracting layout jumps or flashing placeholders.
- Consistent tool filters Tool filters in the administration area now stay synchronized with the selected view.
- Reliable Edge Connector updates Desktop installers and automatic updates now complete more consistently and show clearer progress.
v0.1.67 New Windows capabilities with clearer control over desktop actions.
New
- More Windows actions Agents can use additional Windows capabilities through the Edge Connector, with explicit approval for sensitive actions.
Improved
- Cleaner tool selection Tool lists now focus on the tools that customers can actually select and use.
Fixed
- Desktop authorization for members Organization members can now authorize their desktop connection reliably.
v0.1.66 Faster chat navigation and a clearer view of agent activity.
New
- Responsive chat history Recent chats appear immediately, with pinned conversations kept at the top.
- Richer activity overview Organization administrators can review key activity figures, trends, and different kinds of agent runs more easily.
Fixed
- Accurate visual sources Visual previews and their source information now stay correctly connected.
v0.1.65 A broad usability update for chat, administration, tickets, and documentation.
New
- Inline PDF page previews Cited PDF pages can now be viewed directly inside the conversation.
- More agent controls Approval, activity visibility, and narration settings are now available when creating an agent.
Improved
- Clearer administration Access control, ticket views, credit charts, and the agent creation flow are easier to understand and use.
- Rewritten documentation The documentation now follows the current product and has clearer navigation in English and German.
Fixed
- Drafts survive navigation Unsent chat text is preserved when moving between pages.
- More reliable files and device help CSV uploads, PDF limit messages, visual citations, and device troubleshooting behave more consistently.
v0.1.64 Visual sources now render correctly when they are cited from lists.
Fixed
- List-based visual citations Images and other visual references are displayed correctly when an answer cites them inside a list.
v0.1.63 Ticket details are easier to scan.
Improved
- Simpler ticket information Ticket metadata is organized more clearly so the important details are easier to find.
v0.1.62 Safer knowledge publishing and more consistent voice and tool behavior.
New
- Knowledge draft workflow Knowledge content now follows a draft step before it is published.
Improved
- Cleaner table controls View tabs and filters stay readable on narrower screens.
Fixed
- Voice calls restored Live voice conversations use the intended default voice service again.
- Correct tool visibility Tools now follow the appropriate visibility rules for users and administrators.
v0.1.61 Better activity insights and more relevant knowledge results.
New
- Activity trends and key figures Administrators can review usage trends, key figures, and recent agent runs from a richer activity overview.
- More focused knowledge search Repeated or weak results are reduced so agents can focus on the most relevant knowledge.
Fixed
- Large helpdesk attachments Oversized attachments no longer delay unrelated helpdesk updates.
v0.1.60 More reliable ticket synchronization, chat history, and knowledge exploration.
Improved
- Compact support screens Ticket and integration pages use space more efficiently and are easier to scan.
- Polished knowledge details The object detail panel is more stable and easier to use.
Fixed
- Safer ticket updates Agent changes are only sent back to connected ticket systems when that option is enabled.
- Searchable private comments Authorized users can continue finding private ticket comments through knowledge search.
- Stable regenerated answers Regenerating an answer now starts from the correct point in the conversation.
- Reliable helpdesk synchronization Self-hosted Zammad connections recover more consistently from temporary failures.
v0.1.59 New Microsoft integrations, clearer billing, and substantially richer ticket operations.
New
- Microsoft collaboration and identity nara can work with Microsoft Teams and support Entra ID user lifecycle tasks.
- SharePoint permissions SharePoint access permissions can be synchronized so retrieved knowledge respects source access.
- Monthly credit plans Organization billing can use monthly nara credit allocations.
- Richer ticket operations ServiceNow and Zammad tickets now support more actions, private comments, assignment history, service context, requester location, machine classification, SLAs, and structured intake information.
Improved
- Protected knowledge results Non-administrators only receive memory results they are permitted to see.
v0.1.58 Cleaner ticket and chat screens.
Improved
- Simplified ticket list Ticket controls are consolidated into one clear toolbar.
- Less distracting references Chat answers no longer show redundant inline reference chips.
v0.1.57 A more focused chat reading experience.
Improved
- Simpler source viewing The separate reference sidebar has been removed so cited material stays closer to the answer.
v0.1.56 Ticket conversations and visual references are more useful inside chat.
New
- Start a chat from a ticket People who can view a ticket can start a nara conversation directly from it.
- Ticket attachments for agents Agents can use supported Office attachments from ServiceNow tickets when helping with a request.
- Visual references in answers Cited images and visual material are displayed directly inside the conversation.
Fixed
- Reliable conversation edits Editing earlier messages now keeps the conversation branch and relevant context consistent.
v0.1.55 More accurate updates to connected Zammad tickets.
Fixed
- Correct Zammad ticket fields Updates sent from nara to Zammad now preserve the intended ticket status and field meanings.
v0.1.54 A maintenance release with no customer-visible workflow changes.
Maintenance release
v0.1.53 Faster ticket conversations and clearer agent management.
New
- Chat about a ticket Users can start a new conversation with the relevant ticket context already attached.
- Delete agents from their details Administrators can remove an agent directly from its detail view.
- Control dynamic tool calls Administrators can decide whether an agent may discover additional tools while working.
Improved
- Visible agent selection The new-chat composer clearly shows which agent is selected.
Fixed
- Consistent ticket routing and labels Outgoing Zammad tickets use the configured group, and tool labels on the agent canvas are translated correctly.
v0.1.52 More reliable production connectivity and administration activity views.
Improved
- Clearer administration analytics Administrative analytics use a more consistent layout and timeline.
Fixed
- Stable service connections Production requests and real-time tool connections are routed more reliably.
- Bounded activity history Large audit histories no longer overwhelm the administration view.
v0.1.51 Self-hosted Zammad synchronization recovers faster from unavailable servers.
Fixed
- Bounded helpdesk waits nara no longer waits indefinitely when a self-hosted Zammad instance cannot be reached.
v0.1.50 Ticket attachments are visible where they are needed.
Fixed
- Linked ticket media Files and media connected to a ticket now appear correctly in its detail view.
v0.1.49 Better conversation continuity, ticket media, and access control.
New
- Recent conversation context Agents can use useful context from recent chats to continue work more naturally.
- Consistent external tickets Ticket status and origin are handled more consistently across connected systems.
Improved
- Stronger access boundaries Access rules now cover more administrative resources, tickets, folders, documents, and explanations.
Fixed
- Complete member lists Organizations with many members now show everyone, not only the first page.
- Reliable helpdesk media Ticket files and failed media retrievals are represented consistently.
v0.1.48 ServiceNow attachments now respect ticket access more consistently.
Fixed
- Protected attachment links Attachment links are only shown when the corresponding ServiceNow ticket permits access.
v0.1.47 ServiceNow ticket media is filtered more accurately.
Fixed
- Relevant media links Ticket views no longer include unrelated ServiceNow media links.
v0.1.46 More complete ServiceNow knowledge articles.
Fixed
- Knowledge template content Articles created from ServiceNow knowledge templates now include the correct body text.
v0.1.45 More dependable ServiceNow knowledge and ticket synchronization.
Fixed
- Complete knowledge imports Template-based ServiceNow articles now import their content correctly.
- Resilient synchronization ServiceNow synchronization handles incomplete or unusual records more safely.
v0.1.44 ServiceNow comments and work notes synchronize more reliably.
Fixed
- Reliable journal updates Comments and work notes from ServiceNow are less likely to be missed or duplicated.
v0.1.43 ServiceNow gains secure connection options and faster updates.
New
- Secure ServiceNow connection and faster updates Organizations can connect ServiceNow securely and receive supported changes sooner.
Improved
- Focused knowledge results Knowledge searches return a more relevant and concise set of results.
Fixed
- Reliable ServiceNow reconnection Reconnects restart discovery correctly, and integration icons display as intended.
v0.1.42 Published operating protocols keep their connected tools intact.
Fixed
- Stable protocol tools Live operating protocols no longer lose tool references during managed updates.
v0.1.41 A maintenance release that resolved production-readiness issues without changing customer workflows.
Maintenance release
v0.1.40 A maintenance release that improved rollout reliability without customer-visible workflow changes.
Maintenance release
v0.1.39 A major update to knowledge, ServiceNow, deployments, access control, and everyday usability.
New
- Images as knowledge Images can be uploaded and processed as part of organizational knowledge.
- ServiceNow tickets and knowledge ServiceNow integration now synchronizes both ticket and knowledge content more consistently.
- Folder access grants Knowledge folders can be shared with explicit access permissions.
Improved
- Flexible deployment ownership A device can participate in multiple deployments while each deployment remains independently managed.
- Clearer everyday controls Tool notifications show readable titles, preferences use organized submenus, and the collapsed sidebar behaves more consistently.
Fixed
- Accurate tickets and citations Ticket search, organization access, source citations, and knowledge result types now behave correctly.
- Safer conversations and protocols Copying selected chat text, disconnecting protocol inputs, private selectors, and real-time voice grounding work as intended.
- No duplicate helpdesk updates Changes sent to Zammad are no longer applied twice.