What's new in nara
2026
v0.1.73 Improved Microsoft Teams readiness and more reliable assistant responses.
Improved
- English and German Teams experience The Microsoft Teams app package now meets current Store requirements and includes complete English and German listing information.
Fixed
- More resilient assistant replies Temporary AI gateway interruptions are retried automatically so Microsoft Teams conversations recover more reliably.
v0.1.72 Reliable follow-up messages in Microsoft Teams conversations.
Fixed
- Reliable Teams follow-up messages Personal Microsoft Teams conversations continue reliably after calls and automated background actions.
v0.1.71 Reliable Microsoft Teams conversations after platform updates.
Fixed
- Reliable Microsoft Teams conversations Microsoft Teams conversations reliably load the configured tools and respond as the signed-in user after a platform update.
v0.1.70 Reliable local integration access after platform updates.
Fixed
- Reliable local integrations Existing Edge Connectors continue to process protected local integrations reliably after a platform update.
v0.1.69 Microsoft Teams readiness, clearer chat feedback, and more reliable automation.
New
- Microsoft Teams Store readiness The nara Teams app and administration experience are prepared for store-based installation in German and English, including chat and native calling setup status.
- Conversation feedback prompts Chats can now ask concise follow-up questions to capture whether an answer was helpful and gather useful feedback.
Improved
- More reliable agent handovers Ticket intake and background handovers retain their linked agent context and resume more consistently.
- Clearer device identity Device aliases and duplicate detection make it easier to identify and consolidate repeated device records.
Fixed
- Consistent background tool execution Managed tools now execute correctly when an agent continues work in the background.
- Accurate usage charts Tenant usage charts now use the same calculation as the underlying credit records.
v0.1.68 Smoother navigation and more reliable desktop updates.
Fixed
- Smoother page loading Pages now change without distracting layout jumps or flashing placeholders.
- Consistent tool filters Tool filters in the administration area now stay synchronized with the selected view.
- Reliable Edge Connector updates Desktop installers and automatic updates now complete more consistently and show clearer progress.
v0.1.67 New Windows capabilities with clearer control over desktop actions.
New
- More Windows actions Agents can use additional Windows capabilities through the Edge Connector, with explicit approval for sensitive actions.
Improved
- Cleaner tool selection Tool lists now focus on the tools that customers can actually select and use.
Fixed
- Desktop authorization for members Organization members can now authorize their desktop connection reliably.
v0.1.66 Faster chat navigation and a clearer view of agent activity.
New
- Responsive chat history Recent chats appear immediately, with pinned conversations kept at the top.
- Richer activity overview Organization administrators can review key activity figures, trends, and different kinds of agent runs more easily.
Fixed
- Accurate visual sources Visual previews and their source information now stay correctly connected.
v0.1.65 A broad usability update for chat, administration, tickets, and documentation.
New
- Inline PDF page previews Cited PDF pages can now be viewed directly inside the conversation.
- More agent controls Approval, activity visibility, and narration settings are now available when creating an agent.
Improved
- Clearer administration Access control, ticket views, credit charts, and the agent creation flow are easier to understand and use.
- Rewritten documentation The documentation now follows the current product and has clearer navigation in English and German.
Fixed
- Drafts survive navigation Unsent chat text is preserved when moving between pages.
- More reliable files and device help CSV uploads, PDF limit messages, visual citations, and device troubleshooting behave more consistently.
v0.1.64 Visual sources now render correctly when they are cited from lists.
Fixed
- List-based visual citations Images and other visual references are displayed correctly when an answer cites them inside a list.
v0.1.63 Ticket details are easier to scan.
Improved
- Simpler ticket information Ticket metadata is organized more clearly so the important details are easier to find.
v0.1.62 Safer knowledge publishing and more consistent voice and tool behavior.
New
- Knowledge draft workflow Knowledge content now follows a draft step before it is published.
Improved
- Cleaner table controls View tabs and filters stay readable on narrower screens.
Fixed
- Voice calls restored Live voice conversations use the intended default voice service again.
- Correct tool visibility Tools now follow the appropriate visibility rules for users and administrators.
v0.1.61 Better activity insights and more relevant knowledge results.
New
- Activity trends and key figures Administrators can review usage trends, key figures, and recent agent runs from a richer activity overview.
- More focused knowledge search Repeated or weak results are reduced so agents can focus on the most relevant knowledge.
Fixed
- Large helpdesk attachments Oversized attachments no longer delay unrelated helpdesk updates.
v0.1.60 More reliable ticket synchronization, chat history, and knowledge exploration.
Improved
- Compact support screens Ticket and integration pages use space more efficiently and are easier to scan.
- Polished knowledge details The object detail panel is more stable and easier to use.
Fixed
- Safer ticket updates Agent changes are only sent back to connected ticket systems when that option is enabled.
- Searchable private comments Authorized users can continue finding private ticket comments through knowledge search.
- Stable regenerated answers Regenerating an answer now starts from the correct point in the conversation.
- Reliable helpdesk synchronization Self-hosted Zammad connections recover more consistently from temporary failures.
v0.1.59 New Microsoft integrations, clearer billing, and substantially richer ticket operations.
New
- Microsoft collaboration and identity nara can work with Microsoft Teams and support Entra ID user lifecycle tasks.
- SharePoint permissions SharePoint access permissions can be synchronized so retrieved knowledge respects source access.
- Monthly credit plans Organization billing can use monthly nara credit allocations.
- Richer ticket operations ServiceNow and Zammad tickets now support more actions, private comments, assignment history, service context, requester location, machine classification, SLAs, and structured intake information.
Improved
- Protected knowledge results Non-administrators only receive memory results they are permitted to see.
v0.1.58 Cleaner ticket and chat screens.
Improved
- Simplified ticket list Ticket controls are consolidated into one clear toolbar.
- Less distracting references Chat answers no longer show redundant inline reference chips.
v0.1.57 A more focused chat reading experience.
Improved
- Simpler source viewing The separate reference sidebar has been removed so cited material stays closer to the answer.
v0.1.56 Ticket conversations and visual references are more useful inside chat.
New
- Start a chat from a ticket People who can view a ticket can start a nara conversation directly from it.
- Ticket attachments for agents Agents can use supported Office attachments from ServiceNow tickets when helping with a request.
- Visual references in answers Cited images and visual material are displayed directly inside the conversation.
Fixed
- Reliable conversation edits Editing earlier messages now keeps the conversation branch and relevant context consistent.
v0.1.55 More accurate updates to connected Zammad tickets.
Fixed
- Correct Zammad ticket fields Updates sent from nara to Zammad now preserve the intended ticket status and field meanings.
v0.1.54 A maintenance release with no customer-visible workflow changes.
Maintenance release
v0.1.53 Faster ticket conversations and clearer agent management.
New
- Chat about a ticket Users can start a new conversation with the relevant ticket context already attached.
- Delete agents from their details Administrators can remove an agent directly from its detail view.
- Control dynamic tool calls Administrators can decide whether an agent may discover additional tools while working.
Improved
- Visible agent selection The new-chat composer clearly shows which agent is selected.
Fixed
- Consistent ticket routing and labels Outgoing Zammad tickets use the configured group, and tool labels on the agent canvas are translated correctly.
v0.1.52 More reliable production connectivity and administration activity views.
Improved
- Clearer administration analytics Administrative analytics use a more consistent layout and timeline.
Fixed
- Stable service connections Production requests and real-time tool connections are routed more reliably.
- Bounded activity history Large audit histories no longer overwhelm the administration view.
v0.1.51 Self-hosted Zammad synchronization recovers faster from unavailable servers.
Fixed
- Bounded helpdesk waits nara no longer waits indefinitely when a self-hosted Zammad instance cannot be reached.
v0.1.50 Ticket attachments are visible where they are needed.
Fixed
- Linked ticket media Files and media connected to a ticket now appear correctly in its detail view.
v0.1.49 Better conversation continuity, ticket media, and access control.
New
- Recent conversation context Agents can use useful context from recent chats to continue work more naturally.
- Consistent external tickets Ticket status and origin are handled more consistently across connected systems.
Improved
- Stronger access boundaries Access rules now cover more administrative resources, tickets, folders, documents, and explanations.
Fixed
- Complete member lists Organizations with many members now show everyone, not only the first page.
- Reliable helpdesk media Ticket files and failed media retrievals are represented consistently.
v0.1.48 ServiceNow attachments now respect ticket access more consistently.
Fixed
- Protected attachment links Attachment links are only shown when the corresponding ServiceNow ticket permits access.
v0.1.47 ServiceNow ticket media is filtered more accurately.
Fixed
- Relevant media links Ticket views no longer include unrelated ServiceNow media links.
v0.1.46 More complete ServiceNow knowledge articles.
Fixed
- Knowledge template content Articles created from ServiceNow knowledge templates now include the correct body text.
v0.1.45 More dependable ServiceNow knowledge and ticket synchronization.
Fixed
- Complete knowledge imports Template-based ServiceNow articles now import their content correctly.
- Resilient synchronization ServiceNow synchronization handles incomplete or unusual records more safely.
v0.1.44 ServiceNow comments and work notes synchronize more reliably.
Fixed
- Reliable journal updates Comments and work notes from ServiceNow are less likely to be missed or duplicated.
v0.1.43 ServiceNow gains secure connection options and faster updates.
New
- Secure ServiceNow connection and faster updates Organizations can connect ServiceNow securely and receive supported changes sooner.
Improved
- Focused knowledge results Knowledge searches return a more relevant and concise set of results.
Fixed
- Reliable ServiceNow reconnection Reconnects restart discovery correctly, and integration icons display as intended.
v0.1.42 Published operating protocols keep their connected tools intact.
Fixed
- Stable protocol tools Live operating protocols no longer lose tool references during managed updates.
v0.1.41 A maintenance release that resolved production-readiness issues without changing customer workflows.
Maintenance release
v0.1.40 A maintenance release that improved rollout reliability without customer-visible workflow changes.
Maintenance release
v0.1.39 A major update to knowledge, ServiceNow, deployments, access control, and everyday usability.
New
- Images as knowledge Images can be uploaded and processed as part of organizational knowledge.
- ServiceNow tickets and knowledge ServiceNow integration now synchronizes both ticket and knowledge content more consistently.
- Folder access grants Knowledge folders can be shared with explicit access permissions.
Improved
- Flexible deployment ownership A device can participate in multiple deployments while each deployment remains independently managed.
- Clearer everyday controls Tool notifications show readable titles, preferences use organized submenus, and the collapsed sidebar behaves more consistently.
Fixed
- Accurate tickets and citations Ticket search, organization access, source citations, and knowledge result types now behave correctly.
- Safer conversations and protocols Copying selected chat text, disconnecting protocol inputs, private selectors, and real-time voice grounding work as intended.
- No duplicate helpdesk updates Changes sent to Zammad are no longer applied twice.