Example prompts
Copy a prompt, replace the placeholders, and send it in the web app or in Teams.
For everyone
Section titled “For everyone”Ask company knowledge
Section titled “Ask company knowledge”What does a Microsoft Teams Premium license cost at our company?nara answers from your documents and knowledge base and cites the source.
Give an external partner access
Section titled “Give an external partner access”I want to give a supplier access to our SharePoint folder, but I can't select them.Needs guest invitations. nara opens the request form.
Fix a printer
Section titled “Fix a printer”Word says that no printers are installed.Needs the Edge Connector. nara checks the print service and asks before it restarts it.
Service desk
Section titled “Service desk”See your tickets
Section titled “See your tickets”Which open tickets are assigned to me?Find tickets that wait on someone
Section titled “Find tickets that wait on someone”On which of my tickets am I waiting for an answer, even if the status doesn't show it?nara reads the history of each ticket.
Reply in your name
Section titled “Reply in your name”T-1234: Reply in my name that we are working on it. Until then, they should add the affected devices to the known exclusion group.nara writes in the requester’s language and posts the comment.
Close stale tickets
Section titled “Close stale tickets”T-1234: I haven't heard back for weeks. Set it to resolved and write a friendly note that we received no feedback.Wrong ticket? Say “undo that”.
Resolve with a resolution note
Section titled “Resolve with a resolution note”T-1234: Check what the requester wrote, set the ticket to resolved and add a meaningful resolution note.Get unstuck
Section titled “Get unstuck”T-1234: I'm stuck. What could cause this?nara reads the ticket, its screenshots and similar tickets, and researches the error.
Catch new tickets
Section titled “Catch new tickets”Were there new unassigned tickets since yesterday at 5 pm?Escalate to a vendor
Section titled “Escalate to a vendor”Prepare an error description for our firewall provider in English, without our ticket number.nara takes the details from the ticket and its screenshots.
Plan your day
Section titled “Plan your day”Create a plan for Monday: which tickets should I work on and what are the next steps?Check an HR notice
Section titled “Check an HR notice”Is someone new starting in accounting tomorrow? Was there an official HR notice?IT leads
Section titled “IT leads”Find knowledge gaps
Section titled “Find knowledge gaps”Which topics came up often in the last 90 days without a knowledge base article?Draft an article
Section titled “Draft an article”Write a knowledge base article about the guest account process, in German and English.Needs a knowledge base integration. nara asks open questions first and creates a draft.
Learn from past tickets
Section titled “Learn from past tickets”A user can't open an old Excel file because the Trust Center blocks it. Did we have tickets about this, and how did we solve them?In Microsoft Teams
Section titled “In Microsoft Teams”Ask together in a group chat
Section titled “Ask together in a group chat”@nara Show us all open tickets of <Name>.Mention nara in group chats and channels. nara sees the recent messages.
Split the work
Section titled “Split the work”@nara Which of these tickets can we hand over to someone else?Check an approval
Section titled “Check an approval”@nara Did <Name> sign the form in T-1234?nara reads attached PDFs and screenshots.