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nara Documentation

Dashboard & logs

nara provides a personal dashboard for every user, an operations dashboard for admins, and a dedicated Logs page for agent, tool, and voice activity.

User dashboard

Section titled “User dashboard”

The user workspace home (/) greets you and shows “Here’s what’s happening across your workspace.”

  • Quick actions — New Chat, Voice Call, and Screenshare start a session in one click.
  • KPI tiles — open tickets, devices online, and your last activity.
  • Sections — recent conversations, your open tickets (linking to /tickets), and your devices (linking to /devices).
  • Complete your profile — a prompt that starts the onboarding interview, a chat that builds your professional profile used for expert routing.

Admin dashboard

Section titled “Admin dashboard”

The admin console home (/admin) is the operations view for your organization.

  • Real-time Performance — Active Sessions, Avg. AI Response, Avg. Sentiment, Resolution Rate (1h), and Failure/Alert Rate (1h).
  • Support Tickets trend — a graph of open vs resolved tickets, switchable between 7-day, 30-day, and 3-month ranges.
  • Recent activity — a live feed of events across the organization.
  • Active Helpdesk Sessions — a monitor listing customer, agent, status (Active, Idle, Waiting, AI Active), duration, and escalation state for ongoing support sessions.

The admin console also has a Cmd-K command menu with built-in documentation search.

Logs

Section titled “Logs”

The Logs page (/admin/logs) lets you “Monitor agent, tool, and voice activity.” Choose a range of 7, 30, or 90 days; the overview at the top shows Active Users, Chats, Messages, and Tokens for that window.

Three tabs break the data down:

  • Agents — run totals and completion rate, a run trend over time, top agents, and a live tail of recent runs with a 24-hour, 3-day, or 7-day lookback.
  • Tools — execution totals, breakdown by type, top tools, and a trend chart.
  • Voice — call totals, durations, and a trend chart.

Use the live tail on the Agents tab when debugging a specific agent: it surfaces individual runs as they happen, so you can correlate user reports with concrete executions. For deeper per-conversation inspection, admins can also open the Debug panel inside any chat.