Dashboard & reports

nara provides a personal dashboard for every user, an operations dashboard for admins, and a Reports page for credits and activity.

User dashboard

The user workspace home (/) greets you and shows “Here’s what’s happening across your workspace.”

Quick actions — New Chat, Voice Call, and Screenshare start a session in one click.
KPI tiles — open tickets, devices online, and your last activity.
Sections — recent conversations, your open tickets (linking to /tickets), and your devices (linking to /devices).
Complete your profile — a prompt that starts the onboarding interview, a chat that builds your professional profile used for expert routing.

Admin dashboard

The admin console home (/admin) is the operations view for your organization.

Real-time Performance — Active Sessions, Avg. AI Response, Avg. Sentiment, Resolution Rate (1h), and Failure/Alert Rate (1h).
Support Tickets trend — a graph of open vs resolved tickets, switchable between 7-day, 30-day, and 3-month ranges.
Recent activity — a live feed of events across the organization.
Active Helpdesk Sessions — a monitor listing customer, agent, status (Active, Idle, Waiting, AI Active), duration, and escalation state for ongoing support sessions.

The admin console also has a Cmd-K command menu with built-in documentation search.

Reports

The Reports page (/admin/reports) answers usage questions for a chosen period. It needs the permission View reports; org admins have it.

Query bar — pick a metric (credits, conversations, Assistant runs, tool calls, tool error rate, created tickets, resolved without ticket, voice minutes, positive feedback), a split (Assistant, capability, person, group, tool, channel), a period (preset or custom dates) and optional filters. A conversation counts under every capability it ran.
Result — the total with the change against the previous period, a chart per day, week or month, and a table. Click a row to drill down.
Entries — switch from Summary to Entries to see the individual bookings, runs, tool calls, conversations or calls behind the numbers.
Export — download the summary table or all entries of the period as Excel or CSV.
Customers — partner organizations can select customers and split by customer.
Ask nara — ask a question in plain language; nara sets the query and answers from its result.

Entries without an Assistant, capability, person, tool or channel appear as Unassigned: credits booked before reports were introduced, and background work that no Assistant or capability started, such as memory indexing. For per-conversation inspection, admins can also open the Debug panel inside any chat.